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Call Today (877) 627-2215   |   California, Nevada, Texas, Hawaii

               









CLIENT CARE PLANS

ESSENTIALS CARE PLAN

Weekday Instant Triage1
During Business Hours 8:30am - 4pm - Same Day Response 6
NO
Weekday After Hours Triage1
5pm - 9pm -- 2-hour response time
NO
Weekend After Hours Triage1
9am - 9pm -- 2-hour response time
NO
Basic Remote Support2
Troubleshooting, rebooting and workarounds.
NO
Priority Advanced/On-Site Support
Next business day guarantee
NO
Dedicated Support Number
24/7 with live attendant
NO
Intrusion & Fire Monitoring4 NO
Mechanical Systems Monitoring3 NO
Proactive System Monitoring & Triage2, 3, 4 NO
25-Point Wellness Checklist NO
Custom Needs To Be Determined NO
Monthly Fee $0



PRIORITY CARE PLAN

Weekday Instant Triage1
During Business Hours 8:30am - 4pm - Same Day Response 6
YES
Weekday After Hours Triage1
5pm - 9pm -- 2-hour response time
YES
Weekend After Hours Triage1
9am - 9pm -- 2-hour response time
YES
Basic Remote Support2
Troubleshooting, rebooting and workarounds.
YES
Priority Advanced/On-Site Support
Next business day guarantee
YES
Dedicated Support Number
24/7 with live attendant
NO
Intrusion & Fire Monitoring4 NO
Mechanical Systems Monitoring3 NO
Proactive System Monitoring & Triage2, 3, 4 NO
25-Point Wellness Checklist NO
Custom Needs To Be Determined NO
Monthly Fee $99



PROACTIVE CARE PLAN

Weekday Instant Triage1
During Business Hours 8:30am - 4pm - Same Day Response 6
YES
Weekday After Hours Triage1
5pm - 9pm -- 2-hour response time
YES
Weekend After Hours Triage1
9am - 9pm -- 2-hour response time
YES
Basic Remote Support2
Troubleshooting, rebooting and workarounds.
YES
Priority Advanced/On-Site Support
Next business day guarantee
YES
Dedicated Support Number
24/7 with live attendant
YES
Intrusion & Fire Monitoring4 YES
Mechanical Systems Monitoring3 YES
Proactive System Monitoring & Triage2, 3, 4 YES
25-Point Wellness Checklist YES
Custom Needs To Be Determined NO
Monthly Fee $199



CUSTOM CARE PLAN

Weekday Instant Triage1
During Business Hours 8:30am - 4pm - Same Day Response 6
YES
Weekday After Hours Triage1
5pm - 9pm -- 2-hour response time
YES
Weekend After Hours Triage1
9am - 9pm -- 2-hour response time
YES
Basic Remote Support2
Troubleshooting, rebooting and workarounds.
YES
Priority Advanced/On-Site Support
Next business day guarantee
YES
Dedicated Support Number
24/7 with live attendant
YES
Intrusion & Fire Monitoring4 YES
Mechanical Systems Monitoring3 YES
Proactive System Monitoring & Triage2, 3, 4 YES
25-Point Wellness Checklist YES
Custom Needs To Be Determined YES
Monthly Fee Price On Request



Support (844) 234-5143

Support@EpicSmartHomes.com

Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.

PLEASE NOTE: After your warranty period ends we will bill hourly for all advanced and on-site support.

(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional mechanical monitoring hardware, adds $50/mo. to each plan.
(4) Requires Epic alarm and fire equipment and monitoring with Epic.
(5) Fully customized to clients specific needs, and budget.
(6) Request needs to be submitted by 2pm to receive same day response.

Full terms, conditions, requirements available upon request and in Client Care Contract.

Epic Smart Homes reserves the right to proioritize and queue all emergency requests and take actions responsibly necessary in preserving service and equipment as it relates to the safety of employees and clients.

Features

Options

Weekday Instant Triage1
Weekday After Hours Triage1
Weekend After Hours Triage1
Basic Remote Support2
Priority Advanced/On-Site Support
Dedicated Support Number
Intrusion & Fire Monitoring4
Mechanical Systems Monitoring 3
Proactive System Monitoring & Triage 2, 3, 4
25 Point Wellness Checklist
Custom Needs to Be Determined
Monthly Fee

ESSENTIALS

CARE PLAN

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$0

Priority

CARE PLAN

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$99

Proactive

CARE PLAN

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$199

Custom

CARE PLAN

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Price On Request

Support (844) 234-5143

Support@EpicSmartHomes.com

Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.

PLEASE NOTE: After your warranty period ends we will bill hourly for all advanced and on-site support.

(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional mechanical monitoring hardware, adds $50/mo. to each plan.
(4) Requires Epic alarm and fire equipment and monitoring with Epic.
(5) Fully customized to clients specific needs, and budget.
(6) Request needs to be submitted by 2pm to receive same day response.

Full terms, conditions, requirements available upon request and in Client Care Contract.

Epic Smart Homes reserves the right to proioritize and queue all emergency requests and take actions responsibly necessary in preserving service and equipment as it relates to the safety of employees and clients.