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ESSENTIALS CARE PLAN
| Weekday Standard Triage During Business Hours 8:30a - 5pm - Best Effort Response |
YES |
| Priority Advanced/On-Site Support Next business day guaranteed. |
NO |
| Weekday Instant Triage1 During Business Hours 8:30am - 5pm - Same Day Response 6 |
NO |
| Weekday After Hours Triage1 5pm - 9pm -- 2-hour response time |
NO |
| Weekend After Hours Triage1 9am - 9pm -- 2-hour response time |
NO |
| 60 Minutes Basic Support2 Troubleshooting, rebooting and workarounds. |
NO |
| Intrusion & Fire Monitoring4 | NO |
| Mechanical Systems Monitoring3 | NO |
| Proactive System Monitoring & Triage2, 3, 4 | NO |
| Custom Needs To Be Determined | NO |
| Monthly Fee | $0 |
PRIORITY CARE PLAN
| Weekday Standard Triage During Business Hours 8:30a - 5pm - Best Effort Response |
YES |
| Priority Advanced/On-Site Support Next business day guaranteed. |
YES |
| Weekday Instant Triage1 During Business Hours 8:30am - 5pm - Same Day Response 6 |
YES |
| Weekday After Hours Triage1 5pm - 9pm -- 2-hour response time |
NO |
| Weekend After Hours Triage1 9am - 9pm -- 2-hour response time |
NO |
| 60 Minutes Basic Support2 Troubleshooting, rebooting and workarounds. |
NO |
| Intrusion & Fire Monitoring4 | NO |
| Mechanical Systems Monitoring3 | NO |
| Proactive System Monitoring & Triage2, 3, 4 | NO |
| Custom Needs To Be Determined | NO |
| Monthly Fee | $99 |
PROACTIVE CARE PLAN
| Weekday Standard Triage During Business Hours 8:30a - 5pm - Best Effort Response |
YES |
| Priority Advanced/On-Site Support Next business day guaranteed. |
YES |
| Weekday Instant Triage1 During Business Hours 8:30am - 5pm - Same Day Response 6 |
YES |
| Weekday After Hours Triage1 5pm - 9pm -- 2-hour response time |
YES |
| Weekend After Hours Triage1 9am - 9pm -- 2-hour response time |
YES |
| 60 Minutes Basic Support2 Troubleshooting, rebooting and workarounds. |
YES |
| Intrusion & Fire Monitoring4 | YES |
| Mechanical Systems Monitoring3 | YES |
| Proactive System Monitoring & Triage2, 3, 4 | YES |
| Custom Needs To Be Determined | NO |
| Monthly Fee | $199 |
CUSTOM CARE PLAN
| Weekday Standard Triage During Business Hours 8:30a - 5pm - Best Effort Response |
YES |
| Priority Advanced/On-Site Support Next business day guaranteed. |
YES |
| Weekday Instant Triage1 During Business Hours 8:30am - 5pm - Same Day Response 6 |
YES |
| Weekday After Hours Triage1 5pm - 9pm -- 2-hour response time |
YES |
| Weekend After Hours Triage1 9am - 9pm -- 2-hour response time |
YES |
| 60 Minutes Basic Support2 Troubleshooting, rebooting and workarounds. |
YES |
| Intrusion & Fire Monitoring4 | YES |
| Mechanical Systems Monitoring3 | YES |
| Proactive System Monitoring & Triage2, 3, 4 | YES |
| Custom Needs To Be Determined | YES |
| Monthly Fee | TBD |
Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.
PLEASE NOTE After your warranty period ends we will bill hourly for all advanced and on-site support.
(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional mechanical monitoring hardware
(4) Requires Epic alarm and fire equipment and monitoring with Epic
(5) Fully customized to clients specific needs, and budget
(6) Request needs to be submitted by 3pm to receive same day response
Full terms, conditions, requirements available upon request and in Client Care Contract
Weekday Standard Triage  |
| Priority Advanced/On-Site Support1 |
| Weekday Instant Triage1 |
| Weekday After Hours Triage1 |
| Weekend After Hours Triage1 |
| 60 Minutes Basic Support2 |
| Intrusion & Fire Monitoring4 |
| Mechanical Systems Monitoring 3 |
| Proactive System Monitoring & Triage 2, 3, 4 |
| Custom Needs to Be Determined |
| Monthly Fee |
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| $0 |
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| $99 |
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| $199 |
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| TBD |
Support (844) 234-5143
Support@EpicSmartHomes.com
Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.
PLEASE NOTE After your warranty period ends we will bill hourly for all advanced and on-site support.
(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional mechanical monitoring hardware
(4) Requires Epic alarm and fire equipment and monitoring with Epic
(5) Fully customized to clients specific needs, and budget
(6) Request needs to be submitted by 3pm to receive same day response
Full terms, conditions, requirements available upon request and in Client Care Contract