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Call Today (877) 627-2215   |   California, Nevada, Texas, Hawaii

          









CLIENT CARE PLANS

ESSENTIALS CARE PLAN

Weekday Standard Triage
During Business Hours 8:30a - 5pm - Best Effort Response
YES
Priority Advanced/On-Site Support
Next business day guaranteed.
NO
Weekday Instant Triage1
During Business Hours 8:30am - 5pm - Same Day Response 6
NO
Weekday After Hours Triage1
5pm - 9pm -- 2-hour response time
NO
Weekend After Hours Triage1
9am - 9pm -- 2-hour response time
NO
60 Minutes Basic Support2
Troubleshooting, rebooting and workarounds.
NO
Intrusion & Fire Monitoring4 NO
Mechanical Systems Monitoring3 NO
Proactive System Monitoring & Triage2, 3, 4 NO
Custom Needs To Be Determined NO
Monthly Fee $0



PRIORITY CARE PLAN

Weekday Standard Triage
During Business Hours 8:30a - 5pm - Best Effort Response
YES
Priority Advanced/On-Site Support
Next business day guaranteed.
YES
Weekday Instant Triage1
During Business Hours 8:30am - 5pm - Same Day Response 6
YES
Weekday After Hours Triage1
5pm - 9pm -- 2-hour response time
NO
Weekend After Hours Triage1
9am - 9pm -- 2-hour response time
NO
60 Minutes Basic Support2
Troubleshooting, rebooting and workarounds.
NO
Intrusion & Fire Monitoring4 NO
Mechanical Systems Monitoring3 NO
Proactive System Monitoring & Triage2, 3, 4 NO
Custom Needs To Be Determined NO
Monthly Fee $99



PROACTIVE CARE PLAN

Weekday Standard Triage
During Business Hours 8:30a - 5pm - Best Effort Response
YES
Priority Advanced/On-Site Support
Next business day guaranteed.
YES
Weekday Instant Triage1
During Business Hours 8:30am - 5pm - Same Day Response 6
YES
Weekday After Hours Triage1
5pm - 9pm -- 2-hour response time
YES
Weekend After Hours Triage1
9am - 9pm -- 2-hour response time
YES
60 Minutes Basic Support2
Troubleshooting, rebooting and workarounds.
YES
Intrusion & Fire Monitoring4 YES
Mechanical Systems Monitoring3 YES
Proactive System Monitoring & Triage2, 3, 4 YES
Custom Needs To Be Determined NO
Monthly Fee $199



CUSTOM CARE PLAN

Weekday Standard Triage
During Business Hours 8:30a - 5pm - Best Effort Response
YES
Priority Advanced/On-Site Support
Next business day guaranteed.
YES
Weekday Instant Triage1
During Business Hours 8:30am - 5pm - Same Day Response 6
YES
Weekday After Hours Triage1
5pm - 9pm -- 2-hour response time
YES
Weekend After Hours Triage1
9am - 9pm -- 2-hour response time
YES
60 Minutes Basic Support2
Troubleshooting, rebooting and workarounds.
YES
Intrusion & Fire Monitoring4 YES
Mechanical Systems Monitoring3 YES
Proactive System Monitoring & Triage2, 3, 4 YES
Custom Needs To Be Determined YES
Monthly Fee TBD



Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.

PLEASE NOTE After your warranty period ends we will bill hourly for all advanced and on-site support.

(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional mechanical monitoring hardware
(4) Requires Epic alarm and fire equipment and monitoring with Epic
(5) Fully customized to clients specific needs, and budget
(6) Request needs to be submitted by 3pm to receive same day response

Full terms, conditions, requirements available upon request and in Client Care Contract

Features

Options

Weekday Standard Triage
Priority Advanced/On-Site Support1
Weekday Instant Triage1
Weekday After Hours Triage1
Weekend After Hours Triage1
60 Minutes Basic Support2
Intrusion & Fire Monitoring4
Mechanical Systems Monitoring 3
Proactive System Monitoring & Triage 2, 3, 4
Custom Needs to Be Determined
Monthly Fee

ESSENTIALS

CARE PLAN

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$0

Priority

CARE PLAN

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$99

Proactive

CARE PLAN

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$199

Custom

CARE PLAN

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TBD

Support (844) 234-5143

Support@EpicSmartHomes.com

Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.

PLEASE NOTE After your warranty period ends we will bill hourly for all advanced and on-site support.

(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional mechanical monitoring hardware
(4) Requires Epic alarm and fire equipment and monitoring with Epic
(5) Fully customized to clients specific needs, and budget
(6) Request needs to be submitted by 3pm to receive same day response

Full terms, conditions, requirements available upon request and in Client Care Contract