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ESSENTIALS CARE PLAN
| Weekday Instant Triage1 During Business Hours 8:30am - 4pm - Same Day Response 6 |
NO |
| Weekday After Hours Triage1 5pm - 9pm -- 2-hour response time |
NO |
| Weekend After Hours Triage1 9am - 9pm -- 2-hour response time |
NO |
| Basic Remote Support2 Troubleshooting, rebooting and workarounds. |
NO |
| Priority Advanced/On-Site Support Next business day guarantee |
NO |
| Dedicated Support Number 24/7 with live attendant |
NO |
| Intrusion & Fire Monitoring4 | NO |
| Mechanical Systems Monitoring3 | NO |
| Proactive System Monitoring & Triage2, 3, 4 | NO |
| 25-Point Wellness Checklist | NO |
| Custom Needs To Be Determined | NO |
| Monthly Fee | $0 |
PRIORITY CARE PLAN
| Weekday Instant Triage1 During Business Hours 8:30am - 4pm - Same Day Response 6 |
YES |
| Weekday After Hours Triage1 5pm - 9pm -- 2-hour response time |
YES |
| Weekend After Hours Triage1 9am - 9pm -- 2-hour response time |
YES |
| Basic Remote Support2 Troubleshooting, rebooting and workarounds. |
YES |
| Priority Advanced/On-Site Support Next business day guarantee |
YES |
| Dedicated Support Number 24/7 with live attendant |
NO |
| Intrusion & Fire Monitoring4 | NO |
| Mechanical Systems Monitoring3 | NO |
| Proactive System Monitoring & Triage2, 3, 4 | NO |
| 25-Point Wellness Checklist | NO |
| Custom Needs To Be Determined | NO |
| Monthly Fee | $99 |
PROACTIVE CARE PLAN
| Weekday Instant Triage1 During Business Hours 8:30am - 4pm - Same Day Response 6 |
YES |
| Weekday After Hours Triage1 5pm - 9pm -- 2-hour response time |
YES |
| Weekend After Hours Triage1 9am - 9pm -- 2-hour response time |
YES |
| Basic Remote Support2 Troubleshooting, rebooting and workarounds. |
YES |
| Priority Advanced/On-Site Support Next business day guarantee |
YES |
| Dedicated Support Number 24/7 with live attendant |
YES |
| Intrusion & Fire Monitoring4 | YES |
| Mechanical Systems Monitoring3 | YES |
| Proactive System Monitoring & Triage2, 3, 4 | YES |
| 25-Point Wellness Checklist | YES |
| Custom Needs To Be Determined | NO |
| Monthly Fee | $199 |
CUSTOM CARE PLAN
| Weekday Instant Triage1 During Business Hours 8:30am - 4pm - Same Day Response 6 |
YES |
| Weekday After Hours Triage1 5pm - 9pm -- 2-hour response time |
YES |
| Weekend After Hours Triage1 9am - 9pm -- 2-hour response time |
YES |
| Basic Remote Support2 Troubleshooting, rebooting and workarounds. |
YES |
| Priority Advanced/On-Site Support Next business day guarantee |
YES |
| Dedicated Support Number 24/7 with live attendant |
YES |
| Intrusion & Fire Monitoring4 | YES |
| Mechanical Systems Monitoring3 | YES |
| Proactive System Monitoring & Triage2, 3, 4 | YES |
| 25-Point Wellness Checklist | YES |
| Custom Needs To Be Determined | YES |
| Monthly Fee | Price On Request |
Support (844) 234-5143
Support@EpicSmartHomes.com
Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.
PLEASE NOTE: After your warranty period ends we will bill hourly for all advanced and on-site support.
(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional mechanical monitoring hardware, adds $50/mo. to each plan.
(4) Requires Epic alarm and fire equipment and monitoring with Epic.
(5) Fully customized to clients specific needs, and budget.
(6) Request needs to be submitted by 2pm to receive same day response.
Full terms, conditions, requirements available upon request and in Client Care Contract.
Epic Smart Homes reserves the right to proioritize and queue all emergency requests and take actions responsibly necessary in preserving service and equipment as it relates to the safety of employees and clients.
Weekday Instant Triage1 |
| Weekday After Hours Triage1 |
| Weekend After Hours Triage1 |
| Basic Remote Support2 |
| Priority Advanced/On-Site Support |
| Dedicated Support Number |
| Intrusion & Fire Monitoring4 |
| Mechanical Systems Monitoring 3 |
| Proactive System Monitoring & Triage 2, 3, 4 |
| 25 Point Wellness Checklist |
| Custom Needs to Be Determined |
| Monthly Fee |
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| $0 |
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| $99 |
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| $199 |
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|
|
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| Price On Request |
Support (844) 234-5143
Support@EpicSmartHomes.com
Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.
PLEASE NOTE: After your warranty period ends we will bill hourly for all advanced and on-site support.
(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional mechanical monitoring hardware, adds $50/mo. to each plan.
(4) Requires Epic alarm and fire equipment and monitoring with Epic.
(5) Fully customized to clients specific needs, and budget.
(6) Request needs to be submitted by 2pm to receive same day response.
Full terms, conditions, requirements available upon request and in Client Care Contract.
Epic Smart Homes reserves the right to proioritize and queue all emergency requests and take actions responsibly necessary in preserving service and equipment as it relates to the safety of employees and clients.