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ESSENTIALS CARE PLAN
| Standard Support9 During Business Hours 8:30am - 4pm - Next Available Response 6 |
YES |
| Weekday Instant Triage1 During Business Hours 8:30am - 4pm - Same Day Response 6 |
NO |
| Weekday After Hours Triage1 5pm - 9pm -- 2-hour response time |
NO |
| Weekend After Hours Triage1 9am - 9pm -- 2-hour response time |
NO |
| Basic Remote Support2 Troubleshooting, rebooting and workarounds. |
NO |
| Priority Advanced/On-Site Support1 Next business day guarantee |
NO |
| Dedicated Support Number 24/7 with live attendant |
NO |
| Intrusion & Fire Monitoring4 | NO |
| Mechanical Systems Monitoring3 | NO |
| Proactive System Monitoring & Triage2, 3, 4 | NO |
| Wellness & Technology Review Checklist | NO |
| Custom Needs To Be Determined | NO |
| Monthly Fee | $0 |
PRIORITY CARE PLAN
| Standard Support9 During Business Hours 8:30am - 4pm - Next Available Response 6 |
NO |
| Weekday Instant Triage1, 4 During Business Hours 8:30am - 4pm - Same Day Response 6 |
YES |
| Weekday After Hours Triage1, 7 5pm - 9pm -- 2-hour response time |
YES |
| Weekend After Hours Triage1, 7 9am - 9pm -- 2-hour response time |
YES |
| Basic Remote Support1, 2 Troubleshooting, rebooting and workarounds. |
YES |
| Priority Advanced/On-Site Support1 Next business day guarantee |
YES |
| Dedicated Support Number 24/7 with live attendant |
NO |
| Intrusion & Fire Monitoring4 | NO |
| Mechanical Systems Monitoring3 | NO |
| Proactive System Monitoring & Triage2, 3, 4 | NO |
| Wellness & Technology Review Checklist | NO |
| Custom Needs To Be Determined | NO |
| Monthly Fee | $149 |
PROACTIVE CARE PLAN
| Standard Support9 During Business Hours 8:30am - 4pm - Next Available Response 6 |
NO |
| Weekday Instant Triage1, 4 During Business Hours 8:30am - 4pm - Same Day Response 6 |
YES |
| Weekday After Hours Triage1, 7 5pm - 9pm -- 2-hour response time |
YES |
| Weekend After Hours Triage1, 7 9am - 9pm -- 2-hour response time |
YES |
| Basic Remote Support1, 2 Troubleshooting, rebooting and workarounds. |
YES |
| Priority Advanced/On-Site Support1 Next business day guarantee |
YES |
| Dedicated Support Number 24/7 with live attendant |
YES |
| Intrusion & Fire Monitoring4 | YES |
| Mechanical Systems Monitoring3 | YES |
| Proactive System Monitoring & Triage2, 3, 4 | YES |
| Wellness & Technology Review Checklist | YES |
| Custom Needs To Be Determined | NO |
| Monthly Fee | $199 |
CUSTOM CARE PLAN
| Standard Support9 During Business Hours 8:30am - 4pm - Next Available Response 6 |
NO |
| Weekday Instant Triage1, 4 During Business Hours 8:30am - 4pm - Same Day Response 6 |
YES |
| Weekday After Hours Triage1, 7 5pm - 9pm -- 2-hour response time |
YES |
| Weekend After Hours Triage1, 7 9am - 9pm -- 2-hour response time |
YES |
| Basic Remote Support1, 2 Troubleshooting, rebooting and workarounds. |
YES |
| Priority Advanced/On-Site Support1 Next business day guarantee |
YES |
| Dedicated Support Number 24/7 with live attendant |
YES |
| Intrusion & Fire Monitoring4 | YES |
| Mechanical Systems Monitoring3 | YES |
| Proactive System Monitoring & Triage2, 3, 4 | YES |
| Wellness & Technology Review Checklist | YES |
| Custom Needs To Be Determined | YES |
| Monthly Fee | Price On Request |
Support (844) 234-5143
Support@EpicSmartHomes.com
Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.
PLEASE NOTE: After your warranty period ends we will bill hourly for all advanced and on-site support.
(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional Epic mechanical monitoring equipment and Epic monitoring. Adds $50/mo to each plan
(4) Requires Epic alarm and fire equipment and monitoring with Epic.
(5) Fully customized to clients specific needs, and budget.
(6) Request needs to be submitted by 2pm to receive same day callback.
(7) Request needs to be submitted by 7pm to receive same day callback.
(8) Checklist completed at time of new installation, then renewed annually thereafter.
(9) If not on an upgrated Plan, you will be charged per incident for remote or site service during normal business hours. No other plan benefts apply.
Full terms, conditions, requirements available upon request and in Client Care Contract.
Epic Smart Homes reserves the right to prioritize and queue all emergency requests and take actions reasonably necessary in preserving service and equipment as it relates to the safety of employees and clients.
Standard Support9 |
| Weekday Instant Triage1, 4 |
| Weekday After Hours Triage1, 7 |
| Weekend After Hours Triage1, 7 |
| Basic Remote Support1, 2 |
| Priority Advanced/On-Site Support1 |
| Dedicated Support Number |
| Intrusion & Fire Monitoring4 |
| Mechanical Systems Monitoring 3 |
| Proactive System Monitoring & Triage 2, 3, 4 |
| Wellness & Technology Review Checklist 8 |
| Custom Needs to Be Determined 5 |
| Monthly Fee |
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| $0 |
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| $149 |
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| $199 |
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| Price On Request |
Support (844) 234-5143
Support@EpicSmartHomes.com
Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.
PLEASE NOTE: After your warranty period ends we will bill hourly for all advanced and on-site support.
(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional Epic mechanical monitoring equipment and Epic monitoring. Adds $50/mo to each plan
(4) Requires Epic alarm and fire equipment and monitoring with Epic.
(5) Fully customized to clients specific needs, and budget.
(6) Request needs to be submitted by 2pm to receive same day callback.
(7) Request needs to be submitted by 7pm to receive same day callback.
(8) Checklist completed at time of new installation, then renewed annually thereafter.
(9) If not on an upgrated Plan, you will be charged per incident for remote or site service during normal business hours. No other plan benefts apply.
Full terms, conditions, requirements available upon request and in Client Care Contract.
Epic Smart Homes reserves the right to prioritize and queue all emergency requests and take actions reasonably necessary in preserving service and equipment as it relates to the safety of employees and clients.