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Call Today (877) 627-2215   |   California, Nevada, Texas, Hawaii

          









SUPPORT PLANS

ESSENTIALS CARE PLAN

Daytime Instant Triage1
During Business Hours 7am - 5pm (1) hour response time.
YES
After Hours Triage1
5pm - 10pm (1) hour response time.
NO
Unlimited Basic Support2
Troubleshooting, rebooting and workarounds.
NO
Priority Advanced/On-Site Support
Next business day guaranteed.
NO
Intrusion & Fire Monitoring4 NO
Mechanical Systems Monitoring3 NO
Proactive System Monitoring & Triage2, 3, 4 NO
Monthly Fee $0


PRIORITY CARE PLAN

Daytime Instant Triage1
During Business Hours 7am - 5pm (1) hour response time.
YES
After Hours Triage1
5pm - 10pm (1) hour response time.
YES
Unlimited Basic Support2
Troubleshooting, rebooting and workarounds.
YES
Priority Advanced/On-Site Support
Next business day guaranteed.
YES
Intrusion & Fire Monitoring4 YES
Mechanical Systems Monitoring3 NO
Proactive System Monitoring & Triage2, 3, 4 NO
Monthly Fee $99


PROACTIVE CARE PLAN

Daytime Instant Triage1
During Business Hours 7am - 5pm (1) hour response time.
YES
After Hours Triage1
5pm - 10pm (1) hour response time.
YES
Unlimited Basic Support2
Troubleshooting, rebooting and workarounds.
YES
Priority Advanced/On-Site Support
Next business day guaranteed.
YES
Intrusion & Fire Monitoring4 YES
Mechanical Systems Monitoring3 YES
Proactive System Monitoring & Triage2, 3, 4 YES
Monthly Fee $149



Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.

PLEASE NOTE After your warranty period ends we will bill hourly for all advanced and on-site support.

(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional mechanical monitoring hardware
(4) Requires Epic alarm and fire equipment and monitoring with Epic

Full terms, conditions, requirements available upon request and in Client Care Contract

Features

Options

Daytime Instant Triage1
After Hours Triage1
Unlimited Basic Support2
Priority Advanced/On-Site Support
Intrusion & Fire Monitoring4
Mechanical Systems Monitoring 3
Proactive System Monitoring & Triage 2, 3, 4
Monthly Fee

ESSENTIALS

CARE PLAN

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$0

PRIORITY

CARE PLAN

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$99

PROACTIVE

CARE PLAN

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$149

24/7 Support (844) 234-5143

Support@EpicSmartHomes.com

Advanced Hourly Support Rate and on-site support is billed hourly in 15-minute increments at $150/Hr.

PLEASE NOTE After your warranty period ends we will bill hourly for all advanced and on-site support.

(1) Requires using dedicated support phone number or email to submit request
(2) Requires network appliance and compatible power products
(3) Requires additional mechanical monitoring hardware
(4) Requires Epic alarm and fire equipment and monitoring with Epic

Full terms, conditions, requirements available upon request and in Client Care Contract